PRACTICE INFORMATION LEAFLET

PRACTICE INFORMATION LEAFLET

Our Practice
We have Dr Marie Claire Crilly to serve your needs. We take a special interest in Women’s Health including Implanon insertion, Chronic Disease Management, Mental Health, Child Health and Skin Check Clinic.

Our Philosophy
Preventative medicine to keep you healthy. Combining modern technology with the latest clinical evidence to help manage your health.

Our Services
Women’s Health, Contraception, Travel Health, Child health, Childhood Immunisations, Health checks, Men’s Health, Mental Health, Chronic disease management, Onsite Pathology, Dentist, Dietitian, Psychologist and Podiatry.

Your rights and complaints
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.

Health Services Commissioner
30th Floor, 570 Bourke St, Melbourne Vic 3000 Complaints and information: 1800 136 066 Telephone: (03) 8601 5200; Fax: (03) 8601 5219 Email: hsc@dhs.vic.gov.au; Web: www.health.vic.gov.au/hsc/index.htm

Reminder System
Our practice is committed to preventative care. We will automatically include you on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let your doctor or receptionist know.

Results policy
Unless otherwise advised, you should book an appointment one week after any investigations/tests have been performed. It is your responsibility to book this follow up appointment to get your results. In the interests of best practice and privacy, Epping North Medical Centre does not give results by telephone.

Consulting Hours
Monday – Friday, 9:00am – 5:30pm
Sat / Sunday & Public Holidays, 9:00am – 5:00pm (shortly)

Fees and billing arrangements
We are a Bulk billing practice. For private patients and patients using our allied health services fees are payable at the time of consultation by cash or credit / debit cards. All accounts must be settled immediately. We have a no credit policy. If you have any questions regarding our fees, please discuss this with us.

Appointments, Prescriptions and Non Attendance
Please ring 03 9715 3570 for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time. Please allow at least 2 hours of your time for your appointment as there could be long delays due to complexity of patients seen by our doctors.
We do not issue prescriptions without appointments.
There will be a $25(weekdays) $50 (weekends/public holidays/double appointments) non-attendance and late cancelation fee charged if you fail to give us 24 hours’ notice. This must be paid before your next consult.

Website
www.merndafamilyclinic.com.au
Care outside normal opening hours
We have contracted the Australian Locum Medical Service to provide After Hours care. When we are closed, you can contact them on 13 26 60.
Telephone access
If you phone the clinic requesting to speak to your doctor, you will be asked to leave a number on which you can be contacted. We aim to return phone calls within 24 hours. If the matter is urgent, either: your doctor, another doctor or the practice nurse will be able to take your call immediately.
Should you feel seriously unwell, be suffering chest pain or severe shortness of breath, you should call an ambulance on 000 immediately. Minutes could save your life.
In many instances, the doctor or nurse will be unable to provide advice over the telephone.

Privacy of information
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. There will be a fee of $30 to transfer your medical records to another practice upon receiving a written request.